Our website address is: www.itbyjoe.com. IT By Joe provides local technical support, software optimization, and device configuration services in the Capital Region of New York. We are committed to maintaining the trust and confidence of our local neighbors by protecting any personal data shared with us.
Comments & Contact Forms
When visitors leave comments or submit a service request via our contact forms, we collect the data shown in the form fields. This includes your name, email, and device details to help us fulfill your repair request. We also log the visitor’s IP address and browser user agent string to assist with spam detection and site security.
Media
If you upload images to the website (such as screenshots of technical errors), please be aware that images with embedded location data (EXIF GPS) could be accessed by others. We recommend stripping metadata from images before uploading for your own privacy.
Cookies
- Convenience: If you leave a comment or fill out a form, you may opt-in to saving your name and email in cookies. These are for your convenience so you don’t have to re-type your details. These cookies last for one year.
- Security: If you visit our login page, a temporary cookie is set to check browser compatibility. It contains no personal data and is discarded when you close your browser.
- Session: When you log in (for administrators), we set cookies to save your login info and display choices. Login cookies last two days; screen options cookies last one year.
Embedded Content from Other Websites
Articles on this site may include embedded content (e.g., YouTube videos, Google Maps). Embedded content from other websites behaves exactly as if the visitor has visited the other website directly. These sites may collect data about you, use cookies, and monitor your interaction with that content, especially if you have an account with them (like a Google or Microsoft account).
Who We Share Your Data With
We do not sell or rent your personal information to third parties. Data is only shared when necessary for site functionality (e.g., spam detection services or password resets) or if required by law for security purposes. If you request a password reset, your IP address will be included in the reset email.
How Long We Retain Your Data
- Comments/Requests: If you leave a comment or submit a service request, the data and its metadata are retained indefinitely so we can provide consistent follow-up support.
- User Profiles: For any registered users, we store the personal information provided in their profile. All users can see or delete their information (except their username).
What Rights You Have Over Your Data
If you have an account on this site or have submitted a contact form, you can request an exported file of the personal data we hold about you. You can also request that we erase any personal data. This does not include data we are obliged to keep for administrative, legal, or security purposes (such as service receipts).
Where Your Data is Sent
Visitor submissions may be checked through an automated spam detection service. All data submitted through our site is handled over an encrypted (SSL/TLS) connection to ensure your information is protected in transit.